Ticket #{{ticket.getId()}} {{ticket.getSummary()}}

• {{ticket.getCreatedBy().getFullName() ?? ticket.getCreatedBy().getEmail()}}

  {{ticket.getCreatedAt().format('m-d-y')}}

  {{ticket.getDescription()|nl2br}}

{% for comment in ticket.getComments() %}

• {{comment.getCreatedBy().getFullName() ?? comment.getCreatedBy.getEmail()}}

  {{comment.getCreatedAt().format('m-d-y')}}: {{comment.getCreatedAt().format('h:m A')}}

  {{comment.getBody()|nl2br}}

  {% if comment.getAttachmentName() != null %}

  Attachment: {{comment.getAttachmentName()}}

  {% endif %}
{% endfor %}

Status

{{ticket.getStatus()}}

Contributors

{% for contributor in ticket.getContributors() %}

{% if contributor.getUser().getFirstname == NULL and contributor.getUser().getLastName == NULL %}

{{contributor.getUser().getEmail()}} {% else %}

{{contributor.getUser().getFirstname()}}
{{contributor.getUser().getLastName()}}

{% endif %} {% if contributor.getUser() == ticket.getCreatedBy() %} Creator {% endif %}

{% endfor %}

Ticket Details

Created: {{ticket.getCreatedAt().format('M d, Y')}}

Due By: {{ticket.getDueAt() ? ticket.getDueAt().format('M d, Y') : "N/A"}}

Created By: {{ticket.getCreatedBy().getFullName()}}

Assignee: {{ticket.getAssignedTo() ? ticket.getAssignedTo().getFullName() : "Not Assigned"}}

Category: {{ticket.getCategory() ?? "Not Specified"}}

Attachments

{% for comment in ticket.getComments() %} {% if comment.getAttachmentName() != null %}

{{comment.getAttachmentName()}}

{% endif %} {% endfor %}