From 0d4a56eba7c06cb5921b6939912c0508dd55e4fc Mon Sep 17 00:00:00 2001
From: MattLeo <matt.leo@outlook.com>
Date: Wed, 3 Dec 2025 10:07:21 -0600
Subject: [PATCH] Added Freshdesk app interface

---
 .gitignore                           |  17 +-
 fd-client/.fdk/configs.json          |   1 +
 fd-client/.fdk/localstore            |   1 +
 fd-client/.fdk/store.sqlite          | Bin 0 -> 49152 bytes
 fd-client/.report.json               | 476 +++++++++++++++++++++++++++
 fd-client/README.md                  |  20 ++
 fd-client/app/index.html             |  22 ++
 fd-client/app/scripts/app.js         |  10 +
 fd-client/app/styles/images/icon.svg |  14 +
 fd-client/app/styles/style.css       |  45 +++
 fd-client/config/iparams.json        |   1 +
 fd-client/manifest.json              |  17 +
 12 files changed, 623 insertions(+), 1 deletion(-)
 create mode 100644 fd-client/.fdk/configs.json
 create mode 100644 fd-client/.fdk/localstore
 create mode 100644 fd-client/.fdk/store.sqlite
 create mode 100644 fd-client/.report.json
 create mode 100644 fd-client/README.md
 create mode 100644 fd-client/app/index.html
 create mode 100644 fd-client/app/scripts/app.js
 create mode 100644 fd-client/app/styles/images/icon.svg
 create mode 100644 fd-client/app/styles/style.css
 create mode 100644 fd-client/config/iparams.json
 create mode 100644 fd-client/manifest.json

diff --git a/.gitignore b/.gitignore
index 65433a8..82928df 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,4 +1,19 @@
 /server/node_modules/
 /server/ka.db
 /client/node_modules/
-keys.txt
\ No newline at end of file
+
+
+keys.txt
+
+
+/fd-client/DS_Store
+/fd-client/fdk/
+/fd-client/coverage/
+/fd-client/report.json
+/fd-client/vscode/
+/fd-client/node_modules/
+/fd-client/test_data/
+/fd-client/dist/
+/fd-client/config/oauth_config.json
+/fd-client/config/iparam_test_data.json
+/fd-client/log/
diff --git a/fd-client/.fdk/configs.json b/fd-client/.fdk/configs.json
new file mode 100644
index 0000000..f5a0d02
--- /dev/null
+++ b/fd-client/.fdk/configs.json
@@ -0,0 +1 @@
+{"request":{"timeout":15000},"job":{"timeout":120000},"global_apps":{"enabled":"true"}}
\ No newline at end of file
diff --git a/fd-client/.fdk/localstore b/fd-client/.fdk/localstore
new file mode 100644
index 0000000..80326cc
--- /dev/null
+++ b/fd-client/.fdk/localstore
@@ -0,0 +1 @@
+{"fd_cli_101_101_migrate_oauth_status":true,"report_hash":"8ee96e64b8a3f4c5139f4c95c579919721a060b0421ea476a0870b7403a8245e"}
\ No newline at end of file
diff --git a/fd-client/.fdk/store.sqlite b/fd-client/.fdk/store.sqlite
new file mode 100644
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diff --git a/fd-client/.report.json b/fd-client/.report.json
new file mode 100644
index 0000000..e69f101
--- /dev/null
+++ b/fd-client/.report.json
@@ -0,0 +1,476 @@
+{
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+      "type": "custom-js-lint"
+    },
+    {
+      "severity": 1,
+      "value": "app\\scripts\\app.js::21: Expected rejection to be handled.",
+      "type": "custom-js-lint"
+    },
+    {
+      "severity": 1,
+      "value": "app\\scripts\\app.js::91: 'isExpanded' declared and assigned in different scopes. Possible asynchronous race condition.",
+      "type": "custom-js-lint"
+    },
+    {
+      "severity": 1,
+      "value": "app\\scripts\\app.js::106: Expected rejection to be handled.",
+      "type": "custom-js-lint"
+    }
+  ],
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diff --git a/fd-client/README.md b/fd-client/README.md
new file mode 100644
index 0000000..cce8df5
--- /dev/null
+++ b/fd-client/README.md
@@ -0,0 +1,20 @@
+## Your First App
+
+This app displays the name of the requester of a freshdesk ticket in the ticket_sidebar placeholder
+
+### Files and Folders
+    .
+    ├── README.md                 A file for your future self and developer friends to learn about app
+    ├── app                       A folder to place all assets required for frontend components
+    │   ├── index.html            A landing page for the user to use the app
+    │   ├── scripts               JavaScript to place files frontend components business logic
+    │   │   └── app.js
+    │   └── styles                A folder to place all the styles for app
+    │       ├── images
+    │       │   └── icon.svg
+    │       └── style.css
+    ├── config                    A folder to place all the configuration files
+    │   └── iparams.json
+    └── manifest.json             A JSON file holding meta data for app to run on platform
+
+Explore [more of app sample apps](https://community.developers.freshworks.com/t/freshworks-sample-apps/3604) on the Freshworks github respository.
diff --git a/fd-client/app/index.html b/fd-client/app/index.html
new file mode 100644
index 0000000..5330558
--- /dev/null
+++ b/fd-client/app/index.html
@@ -0,0 +1,22 @@
+<!DOCTYPE html>
+<html lang="en">
+<head>
+    <meta charset="UTF-8">
+    <title>Knowledge Base</title>
+    <link rel="stylesheet" href="styles/style.css">
+</head>
+<body>
+    <div class="kb-container">
+        <div class="kb-header">
+            <button id="insert-ka-btn">Attach KA</button>
+        </div>
+        <iframe 
+            id="kb-iframe" 
+            src="http://localhost:5173"
+            frameborder="0"
+        ></iframe>
+    </div>
+    <script src="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js"></script>
+    <script src="scripts/app.js"></script>
+</body>
+</html>
\ No newline at end of file
diff --git a/fd-client/app/scripts/app.js b/fd-client/app/scripts/app.js
new file mode 100644
index 0000000..5f13d69
--- /dev/null
+++ b/fd-client/app/scripts/app.js
@@ -0,0 +1,10 @@
+document.addEventListener('DOMContentLoaded', function () {
+    app.initialized().then(function (client) {
+        console.log('KB initialized');
+
+        document.getElementById('insert-ka-btn').addEventListener('click', function() {
+            alert('Insert KA# - to be implemented');
+        });
+
+    });
+});
\ No newline at end of file
diff --git a/fd-client/app/styles/images/icon.svg b/fd-client/app/styles/images/icon.svg
new file mode 100644
index 0000000..8e72ff0
--- /dev/null
+++ b/fd-client/app/styles/images/icon.svg
@@ -0,0 +1,14 @@
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+	c0,0.1,0,0.3,0,0.4c-0.1-0.1-0.3-0.1-0.4-0.1c-1.6,0.9-3.2,1.7-4.9,2.4c-4.3,1.7-8.7,2.4-13.1,2.4c-2.3,19.9-9.9,38.8-21.9,54.8
+	c1.4,3.5,1,7.6-1.6,10.7l-9.5,11.6c-3.7,4.6-10.3,5.3-14.8,1.6c-4.5-3.7-5.2-10.4-1.6-14.9l9.5-11.6c2.6-3.2,6.6-4.5,10.4-3.7
+	c10.3-14.4,16.9-31.7,19.3-49.6h-0.1c0.1-0.6,0.2-1.1,0.3-1.7c1.5-12.5,3.1-25.2,0.3-37.4c0,0-0.9-5.1-1.7-7.1
+	c-0.2-0.7-0.4-1.3-0.7-2c-17.2-45.3-67.6-67.9-112.4-50.5C197.1,198.7,174.7,249.5,191.9,294.8z" fill="#404543"></path>
+</svg>
diff --git a/fd-client/app/styles/style.css b/fd-client/app/styles/style.css
new file mode 100644
index 0000000..992ac6d
--- /dev/null
+++ b/fd-client/app/styles/style.css
@@ -0,0 +1,45 @@
+body {
+    margin: 0;
+    padding: 0;
+    height: 100vh;
+}
+
+.kb-container {
+    width: 100%;
+    height: 100%;
+    display: flex;
+    flex-direction: column;
+}
+
+.kb-header {
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+    padding: 12px 16px;
+    background-color: #2c3e50;
+    color: white;
+}
+
+.kb-header h3 {
+    margin: 0;
+    font-size: 16px;
+}
+
+.kb-header button {
+    background-color: #27ae60;
+    color: white;
+    border: none;
+    padding: 8px 16px;
+    border-radius: 4px;
+    cursor: pointer;
+}
+
+.kb-header button:hover {
+    background-color: #229954;
+}
+
+#kb-iframe {
+    flex: 1;
+    width: 100%;
+    border: none;
+}
\ No newline at end of file
diff --git a/fd-client/config/iparams.json b/fd-client/config/iparams.json
new file mode 100644
index 0000000..0967ef4
--- /dev/null
+++ b/fd-client/config/iparams.json
@@ -0,0 +1 @@
+{}
diff --git a/fd-client/manifest.json b/fd-client/manifest.json
new file mode 100644
index 0000000..ca2ea19
--- /dev/null
+++ b/fd-client/manifest.json
@@ -0,0 +1,17 @@
+{
+  "platform-version": "3.0",
+  "modules": {
+    "support_ticket": {
+      "location": {
+        "ticket_conversation_editor": {
+          "url": "index.html",
+          "icon": "styles/images/icon.svg"
+        }
+      }
+    }
+  },
+  "engines": {
+    "node": "18.20.2",
+    "fdk": "9.7.3"
+  }
+}
\ No newline at end of file