TheLeo/knowledge_article_system
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adding automatic KA lookup from ticket

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This commit is contained in:
MattLeo 2025-12-09 16:50:11 -06:00
parent 10f64409bd
commit 09b26a57f1
2 changed files with 41 additions and 2 deletions
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20
client/kb-frontend/src/App.jsx
View File

@ -38,6 +38,26 @@ function App() {
}
}, [isLoggedIn, token]);
useEffect(() => {
const handleMessage = (event) => {
if (event.data.type === 'navigate-to-ka') {
const kaNumber = event.data.kaNumber;
console.log('Navigating to KA:', kaNumber);
const article = articles.find(a => a.ka_number === kaNumber);
if (article) {
handleArticleClick(article);
}
}
};
window.addEventListener('message', handleMessage);
return () => {
window.removeEventListener('message', handleMessage);
}
}, [articles]);
const handleLoginSuccess = (user, authToken) => {
setCurrentUser(user);
setToken(authToken);

23
fd-client/app/scripts/app.js
View File

@ -7,7 +7,7 @@ document.addEventListener('DOMContentLoaded', function () {
window.addEventListener('message', function(event) {
console.log('Received message:', event.origin, event.data);
if (event.origin !== 'https://jvis.freshdesk.com') {
if (event.origin !== 'https://kb.jv.com') {
console.log('Ignoring message from wrong origin');
return;
}
@ -22,6 +22,25 @@ document.addEventListener('DOMContentLoaded', function () {
.then(function (client) {
console.log('KB app initialized');
// Check if ticket already has a KA number and navigate to it
client.data.get('ticket')
.then(function(data) {
const existingKA = data.ticket.custom_fields.cf_ka_number;
console.log('Existing KA in ticket:', existingKA);
if (existingKA) {
// Send message to KB iframe to navigate to this article
const iframe = document.getElementById('kb-iframe');
iframe.contentWindow.postMessage({
type: 'navigate-to-ka',
kaNumber: existingKA
}, 'https://kb.jv.com');
}
})
.catch(function(error) {
console.error('Error reading ticket:', error);
});
document.getElementById('insert-ka-btn').addEventListener('click', function() {
console.log('Insert button clicked, currentKA:', currentKA);
@ -40,7 +59,7 @@ document.addEventListener('DOMContentLoaded', function () {
.then(function(data) {
return client.interface.trigger('showNotify', {
type: 'success',
message: 'KA# ' + currentKA + ' attached'
message: currentKA + ' attached to ticket'
});
})
.catch(function(error) {