adding automatic KA lookup from ticket

client/kb-frontend/src/App.jsx

@@ -38,6 +38,26 @@ function App() {
     }
   }, [isLoggedIn, token]);
 
+  useEffect(() => {
+    const handleMessage = (event) => {
+      if (event.data.type === 'navigate-to-ka') {
+        const kaNumber = event.data.kaNumber;
+        console.log('Navigating to KA:', kaNumber);
+
+        const article = articles.find(a => a.ka_number === kaNumber);
+        if (article) {
+          handleArticleClick(article);
+        }
+      }
+    };
+
+    window.addEventListener('message', handleMessage);
+
+    return () => {
+      window.removeEventListener('message', handleMessage);
+    }
+  }, [articles]);
+
   const handleLoginSuccess = (user, authToken) => {
     setCurrentUser(user);
     setToken(authToken);

fd-client/app/scripts/app.js

@@ -7,7 +7,7 @@ document.addEventListener('DOMContentLoaded', function () {
     window.addEventListener('message', function(event) {
         console.log('Received message:', event.origin, event.data);
         
-        if (event.origin !== 'https://jvis.freshdesk.com') {
+        if (event.origin !== 'https://kb.jv.com') {
             console.log('Ignoring message from wrong origin');
             return;
         }
@@ -22,6 +22,25 @@ document.addEventListener('DOMContentLoaded', function () {
         .then(function (client) {
             console.log('KB app initialized');
             
+            // Check if ticket already has a KA number and navigate to it
+            client.data.get('ticket')
+                .then(function(data) {
+                    const existingKA = data.ticket.custom_fields.cf_ka_number;
+                    console.log('Existing KA in ticket:', existingKA);
+                    
+                    if (existingKA) {
+                        // Send message to KB iframe to navigate to this article
+                        const iframe = document.getElementById('kb-iframe');
+                        iframe.contentWindow.postMessage({
+                            type: 'navigate-to-ka',
+                            kaNumber: existingKA
+                        }, 'https://kb.jv.com');
+                    }
+                })
+                .catch(function(error) {
+                    console.error('Error reading ticket:', error);
+                });
+            
             document.getElementById('insert-ka-btn').addEventListener('click', function() {
                 console.log('Insert button clicked, currentKA:', currentKA);
                 
@@ -40,7 +59,7 @@ document.addEventListener('DOMContentLoaded', function () {
                     .then(function(data) {
                         return client.interface.trigger('showNotify', {
                             type: 'success',
-                            message: 'KA# ' + currentKA + ' attached'
+                            message: currentKA + ' attached to ticket'
                         });
                     })
                     .catch(function(error) {