Fixed an issue with comment history not copying correctly
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@ -79,10 +79,7 @@ def checkRate(response):
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# Globals Variables
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###################################
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ticketArray = []
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transArray = []
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groupIdDefs_source = []
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groupIdDefs_dest = []
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contactIdDefs = []
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sourceDom = ''
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destDom = ''
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sourceKey = ''
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@ -113,37 +110,37 @@ print('/_/ /_/\___/_/|_|\___/\__/ /_/ /_/ \__,_/_/ /_/____/_/ \___/_/
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print('=========================================================================')
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## Getting transfer settings from user
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sourceDom = input('Please enter the source domain:\n(ex. "https://your_domain.freshdesk.com")\n')
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sourceDom = input('Please enter the source domain:\n(ex. "https://your_domain.freshdesk.com")\n> ')
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if sourceDom == '':
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print(f'{RED}Invalid Domain Provided{RESET}')
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sys.exit(1)
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else:
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clear(3)
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sourceDom = "".join(sourceDom.split())
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print(f'SETTINGS:\nSource Domain: {GREEN}{sourceDom}{RESET}')
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sourceKey = input('Please provide the API Key for the source account:\n(Hint: You can find this from your profile settings menu in Freshdesk)\n')
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print(f'SETTINGS:\nSource Domain: {GREEN}{sourceDom}{RESET}\n=========================================================================')
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sourceKey = input('Please provide the API Key for the source account:\n(Hint: You can find this from your profile settings menu in Freshdesk)\n> ')
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if sourceKey == '':
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print(f'{RED}Invalid Key Provided{RESET}')
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sys.exit(1)
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else:
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clear(3)
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sourceKey = "".join(sourceKey.split())
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destDom = input('Please enter the destination domain:\n')
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destDom = input('Please enter the destination domain:\n> ')
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if destDom == '':
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print(f'{RED}Invalid Domain Provided{RESET}')
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sys.exit(1)
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else:
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clear(4)
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destDom = "".join(destDom.split())
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print(f'Source Domain: {GREEN}{sourceDom}{RESET} || Target Domain: {GREEN}{destDom}{RESET}')
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destKey = input('Please provide the API key for the destination account:\n')
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print(f'Source Domain: {GREEN}{sourceDom}{RESET}\nDestination Domain: {GREEN}{destDom}{RESET}\n=========================================================================')
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destKey = input('Please provide the API key for the destination account:\n> ')
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if destKey == '':
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print(f'{RED}Invalid Key Provided{RESET}')
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sys.exit(1)
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else:
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clear(3)
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clear(2)
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destKey = "".join(destKey.split())
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targetGroup = input('What is the name of the Freshdesk group you want to transfer from?\n')
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targetGroup = input('What is the name of the Freshdesk group you want to transfer from?\n> ')
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if targetGroup == '':
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print(f'{RED}Invalid Group Name Provided{RESET}')
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sys.exit(1)
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@ -158,14 +155,11 @@ print(f'Obtaining account information...◐')
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groupIdDefs_source = makeCall(sourceDom + '/api/v2/groups', 'get', sourceKey)
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clear(1)
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print(f'Obtaining account information...◓')
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contactIdDefs = makeCall(sourceDom + '/api/v2/contacts', 'get', sourceKey)
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clear(1)
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print(f'Obtaining account information...◑')
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groupIdDefs_dest = makeCall(destDom + '/api/v2/groups', 'get', destKey)
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clear(1)
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print(f'Obtaining account information...◒')
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print(f'Obtaining account information...◑')
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for i, group in enumerate(groupIdDefs_source):
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anim = ['◐', '◓', '◑', '◒']
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anim = ['◒','◐', '◓', '◑']
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if group["name"] == targetGroup:
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targetGroupId = group["id"]
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break
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@ -176,19 +170,21 @@ print(f'Obtaining account information...{GREEN}COMPLETE{RESET}')
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## Building Ticket Array from Source
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print(f'Gathering list of tickets from source...')
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ticketArray = makeCall(sourceDom + '/api/v2/search/tickets?query=' + urllib.parse.urlencode(f'"group_id:\'{targetGroupId}\'"'), 'get', sourceKey)
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#ticketArray = makeCall(sourceDom + '/api/v2/search/tickets?query=' + urllib.parse.urlencode(f'"group_id:\'{targetGroupId}\'"'), 'get', sourceKey)
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ticketArray = makeCall(f'{sourceDom}/api/v2/search/tickets?query="group_id:{targetGroupId}"', 'get', sourceKey)
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clear(1)
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print(f'Gathering list of tickets from source...{GREEN}COMPLETE{RESET}')
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## Transferring tickets to Destination
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print(f'*This may take a while*')
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print(f'{YELLOW}*This may take a while*{RESET}')
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print(f'Transferring tickets to destination account...◐')
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for i, ticket in enumerate(ticketArray):
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for i, ticket in enumerate(ticketArray['results']):
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attachments = {}
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anim = ['◓', '◑', '◒', '◐']
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ticketData = makeCall(sourceDom + f'/api/v2/tickets/{ticket["id"]}?include=conversations,requester', 'get', sourceKey)
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if 'attachments' in ticket:
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for x, attachment in enumerate(ticket['attachments']):
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if attachment['attachment_url']:
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if attachment.get('attachment_url'):
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fileRes = requests.get(attachment.attachment_url)
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if fileRes.status_code == 200:
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attachments[x] = (attachment['name'], fileRes.content)
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@ -204,7 +200,7 @@ for i, ticket in enumerate(ticketArray):
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'description': ticketData["description"],
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'source': ticketData["source"],
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}
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makeCall(destDom + '/api/v2/tickets', 'post', destKey, payload, files=attachments if attachments else None)
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newTicket = makeCall(destDom + '/api/v2/tickets', 'post', destKey, payload, files=attachments if attachments else None)
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## Gaterhing conversation history from ticketData, and then updating the ticket to include them in a private note
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if len(ticketData['conversations']) > 0:
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@ -214,20 +210,23 @@ for i, ticket in enumerate(ticketArray):
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=====================<br>
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'''
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for convo in ticketData['conversations']:
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for contact in contactIdDefs:
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if contact['id'] == convo['user_id']:
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username = contact['name']
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break
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if convo['private'] == 'true':
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convos += f'Private Note from {username}:<br>{convo["body"]}<br>---------------------------<br><br>'
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elif convo['private'] == 'false' and convo['incoming'] == 'true':
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convos += f'Incoming Reply from {username}:<br>{convo["body"]}<br>---------------------------<br><br>'
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elif convo['private'] == 'false' and convo['incoming'] == 'false':
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convos += f'Outgoing Reply from {username}:<br>{convo["body"]}<br>---------------------------<br><br>'
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makeCall(destDom + f'/api/v2/tickets/{ticket['id']}/notes', 'post', destKey,{'body': convos})
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if convo['incoming'] == False:
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agent = (makeCall(sourceDom + f'/api/v2/agents/{convo["user_id"]}', 'get', sourceKey))
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username = agent["contact"]["name"]
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if convo['incoming'] == True:
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user = (makeCall(sourceDom + f'/api/v2/contacts/{convo["user_id"]}', 'get', sourceKey))
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username = user["name"]
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if convo['private'] == True:
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convos += f'<b>Private Note from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
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elif convo['private'] == False and convo['incoming'] == True:
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convos += f'<b>Incoming Reply from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
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elif convo['private'] == False and convo['incoming'] == False:
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convos += f'<b>Outgoing Reply from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
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makeCall(destDom + f'/api/v2/tickets/{newTicket["id"]}/notes', 'post', destKey,{'body': convos})
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clear(1)
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print(f'Transferring tickets to destination account...{anim[i % len(anim)]}')
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i += 1
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clear(2)
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print(f'Transferring tickets to destination account...{GREEN}COMPLETE{RESET}')
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print(f'{GREEN}*TICKET TRANSFER COMPLETED SUCCESSFULLY*{RESET}')
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