TheLeo/Ticket_Transfer
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Fixed an issue with comment history not copying correctly

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TheLeo 2024-10-04 13:20:54 +00:00
parent 70e3ed13b3
commit e06b18f30d
1 changed files with 37 additions and 38 deletions
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75
ticket_transfer.py
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@ -79,10 +79,7 @@ def checkRate(response):
# Globals Variables # Globals Variables
################################### ###################################
ticketArray = [] ticketArray = []
transArray = []
groupIdDefs_source = [] groupIdDefs_source = []
groupIdDefs_dest = []
contactIdDefs = []
sourceDom = '' sourceDom = ''
destDom = '' destDom = ''
sourceKey = '' sourceKey = ''
@ -113,37 +110,37 @@ print('/_/ /_/\___/_/|_|\___/\__/ /_/ /_/ \__,_/_/ /_/____/_/ \___/_/
print('=========================================================================') print('=========================================================================')
## Getting transfer settings from user ## Getting transfer settings from user
sourceDom = input('Please enter the source domain:\n(ex. "https://your_domain.freshdesk.com")\n') sourceDom = input('Please enter the source domain:\n(ex. "https://your_domain.freshdesk.com")\n> ')
if sourceDom == '': if sourceDom == '':
print(f'{RED}Invalid Domain Provided{RESET}') print(f'{RED}Invalid Domain Provided{RESET}')
sys.exit(1) sys.exit(1)
else: else:
clear(3) clear(3)
sourceDom = "".join(sourceDom.split()) sourceDom = "".join(sourceDom.split())
print(f'SETTINGS:\nSource Domain: {GREEN}{sourceDom}{RESET}') print(f'SETTINGS:\nSource Domain: {GREEN}{sourceDom}{RESET}\n=========================================================================')
sourceKey = input('Please provide the API Key for the source account:\n(Hint: You can find this from your profile settings menu in Freshdesk)\n') sourceKey = input('Please provide the API Key for the source account:\n(Hint: You can find this from your profile settings menu in Freshdesk)\n> ')
if sourceKey == '': if sourceKey == '':
print(f'{RED}Invalid Key Provided{RESET}') print(f'{RED}Invalid Key Provided{RESET}')
sys.exit(1) sys.exit(1)
else: else:
clear(3) clear(3)
sourceKey = "".join(sourceKey.split()) sourceKey = "".join(sourceKey.split())
destDom = input('Please enter the destination domain:\n') destDom = input('Please enter the destination domain:\n> ')
if destDom == '': if destDom == '':
print(f'{RED}Invalid Domain Provided{RESET}') print(f'{RED}Invalid Domain Provided{RESET}')
sys.exit(1) sys.exit(1)
else: else:
clear(4) clear(4)
destDom = "".join(destDom.split()) destDom = "".join(destDom.split())
print(f'Source Domain: {GREEN}{sourceDom}{RESET} || Target Domain: {GREEN}{destDom}{RESET}') print(f'Source Domain: {GREEN}{sourceDom}{RESET}\nDestination Domain: {GREEN}{destDom}{RESET}\n=========================================================================')
destKey = input('Please provide the API key for the destination account:\n') destKey = input('Please provide the API key for the destination account:\n> ')
if destKey == '': if destKey == '':
print(f'{RED}Invalid Key Provided{RESET}') print(f'{RED}Invalid Key Provided{RESET}')
sys.exit(1) sys.exit(1)
else: else:
clear(3) clear(2)
destKey = "".join(destKey.split()) destKey = "".join(destKey.split())
targetGroup = input('What is the name of the Freshdesk group you want to transfer from?\n') targetGroup = input('What is the name of the Freshdesk group you want to transfer from?\n> ')
if targetGroup == '': if targetGroup == '':
print(f'{RED}Invalid Group Name Provided{RESET}') print(f'{RED}Invalid Group Name Provided{RESET}')
sys.exit(1) sys.exit(1)
@ -158,14 +155,11 @@ print(f'Obtaining account information...◐')
groupIdDefs_source = makeCall(sourceDom + '/api/v2/groups', 'get', sourceKey) groupIdDefs_source = makeCall(sourceDom + '/api/v2/groups', 'get', sourceKey)
clear(1) clear(1)
print(f'Obtaining account information...◓') print(f'Obtaining account information...◓')
contactIdDefs = makeCall(sourceDom + '/api/v2/contacts', 'get', sourceKey)
clear(1)
print(f'Obtaining account information...◑')
groupIdDefs_dest = makeCall(destDom + '/api/v2/groups', 'get', destKey) groupIdDefs_dest = makeCall(destDom + '/api/v2/groups', 'get', destKey)
clear(1) clear(1)
print(f'Obtaining account information...◒') print(f'Obtaining account information...◑')
for i, group in enumerate(groupIdDefs_source): for i, group in enumerate(groupIdDefs_source):
anim = ['◐', '◓', '◑', '◒'] anim = ['◒','◐', '◓', '◑']
if group["name"] == targetGroup: if group["name"] == targetGroup:
targetGroupId = group["id"] targetGroupId = group["id"]
break break
@ -176,24 +170,26 @@ print(f'Obtaining account information...{GREEN}COMPLETE{RESET}')
## Building Ticket Array from Source ## Building Ticket Array from Source
print(f'Gathering list of tickets from source...') print(f'Gathering list of tickets from source...')
ticketArray = makeCall(sourceDom + '/api/v2/search/tickets?query=' + urllib.parse.urlencode(f'"group_id:\'{targetGroupId}\'"'), 'get', sourceKey) #ticketArray = makeCall(sourceDom + '/api/v2/search/tickets?query=' + urllib.parse.urlencode(f'"group_id:\'{targetGroupId}\'"'), 'get', sourceKey)
ticketArray = makeCall(f'{sourceDom}/api/v2/search/tickets?query="group_id:{targetGroupId}"', 'get', sourceKey)
clear(1) clear(1)
print(f'Gathering list of tickets from source...{GREEN}COMPLETE{RESET}') print(f'Gathering list of tickets from source...{GREEN}COMPLETE{RESET}')
## Transferring tickets to Destination ## Transferring tickets to Destination
print(f'*This may take a while*') print(f'{YELLOW}*This may take a while*{RESET}')
print(f'Transferring tickets to destination account...◐') print(f'Transferring tickets to destination account...◐')
for i, ticket in enumerate(ticketArray): for i, ticket in enumerate(ticketArray['results']):
attachments = {} attachments = {}
anim = ['◓', '◑', '◒', '◐'] anim = ['◓', '◑', '◒', '◐']
ticketData = makeCall(sourceDom + f'/api/v2/tickets/{ticket["id"]}?include=conversations,requester', 'get', sourceKey) ticketData = makeCall(sourceDom + f'/api/v2/tickets/{ticket["id"]}?include=conversations,requester', 'get', sourceKey)
for x, attachment in enumerate(ticket['attachments']): if 'attachments' in ticket:
if attachment['attachment_url']: for x, attachment in enumerate(ticket['attachments']):
fileRes = requests.get(attachment.attachment_url) if attachment.get('attachment_url'):
if fileRes.status_code == 200: fileRes = requests.get(attachment.attachment_url)
attachments[x] = (attachment['name'], fileRes.content) if fileRes.status_code == 200:
else: attachments[x] = (attachment['name'], fileRes.content)
print(f'{RED}File Error:{RESET}\nFailed to download {attachment["name"]}') else:
print(f'{RED}File Error:{RESET}\nFailed to download {attachment["name"]}')
payload = { payload = {
'name': ticketData["requester"]["name"], 'name': ticketData["requester"]["name"],
'email': ticketData["requester"]["email"], 'email': ticketData["requester"]["email"],
@ -204,7 +200,7 @@ for i, ticket in enumerate(ticketArray):
'description': ticketData["description"], 'description': ticketData["description"],
'source': ticketData["source"], 'source': ticketData["source"],
} }
makeCall(destDom + '/api/v2/tickets', 'post', destKey, payload, files=attachments if attachments else None) newTicket = makeCall(destDom + '/api/v2/tickets', 'post', destKey, payload, files=attachments if attachments else None)
## Gaterhing conversation history from ticketData, and then updating the ticket to include them in a private note ## Gaterhing conversation history from ticketData, and then updating the ticket to include them in a private note
if len(ticketData['conversations']) > 0: if len(ticketData['conversations']) > 0:
@ -214,20 +210,23 @@ for i, ticket in enumerate(ticketArray):
=====================<br> =====================<br>
''' '''
for convo in ticketData['conversations']: for convo in ticketData['conversations']:
for contact in contactIdDefs: if convo['incoming'] == False:
if contact['id'] == convo['user_id']: agent = (makeCall(sourceDom + f'/api/v2/agents/{convo["user_id"]}', 'get', sourceKey))
username = contact['name'] username = agent["contact"]["name"]
break if convo['incoming'] == True:
if convo['private'] == 'true': user = (makeCall(sourceDom + f'/api/v2/contacts/{convo["user_id"]}', 'get', sourceKey))
convos += f'Private Note from {username}:<br>{convo["body"]}<br>---------------------------<br><br>' username = user["name"]
elif convo['private'] == 'false' and convo['incoming'] == 'true': if convo['private'] == True:
convos += f'Incoming Reply from {username}:<br>{convo["body"]}<br>---------------------------<br><br>' convos += f'<b>Private Note from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
elif convo['private'] == 'false' and convo['incoming'] == 'false': elif convo['private'] == False and convo['incoming'] == True:
convos += f'Outgoing Reply from {username}:<br>{convo["body"]}<br>---------------------------<br><br>' convos += f'<b>Incoming Reply from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
makeCall(destDom + f'/api/v2/tickets/{ticket['id']}/notes', 'post', destKey,{'body': convos}) elif convo['private'] == False and convo['incoming'] == False:
convos += f'<b>Outgoing Reply from {username}:</b><br>{convo["body"]}<br>---------------------------<br>'
makeCall(destDom + f'/api/v2/tickets/{newTicket["id"]}/notes', 'post', destKey,{'body': convos})
clear(1) clear(1)
print(f'Transferring tickets to destination account...{anim[i % len(anim)]}') print(f'Transferring tickets to destination account...{anim[i % len(anim)]}')
i += 1
clear(2) clear(2)
print(f'Transferring tickets to destination account...{GREEN}COMPLETE{RESET}') print(f'Transferring tickets to destination account...{GREEN}COMPLETE{RESET}')
print(f'{GREEN}*TICKET TRANSFER COMPLETED SUCCESSFULLY*{RESET}') print(f'{GREEN}*TICKET TRANSFER COMPLETED SUCCESSFULLY*{RESET}')