TheLeo/Ticket_Passer
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TheLeo 2024-09-30 17:21:44 -05:00
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Signed by: TheLeo
SSH Key Fingerprint: SHA256:I6y87aNvnNIcpGGnHQ3Bvoryknh/q9lVPhB+4JjgrfM
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.gitignore vendored Normal file
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.DS_Store
.fdk/
coverage/
.report.json
.vscode/
node_modules/
test_data/
dist/
config/oauth_config.json
config/iparam_test_data.json
log/

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README.md Normal file
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## Your First App
This app displays the name of the requester of a freshdesk ticket in the ticket_sidebar placeholder
### Files and Folders
.
├── README.md A file for your future self and developer friends to learn about app
├── app A folder to place all assets required for frontend components
│ ├── index.html A landing page for the user to use the app
│ ├── scripts JavaScript to place files frontend components business logic
│ │ └── app.js
│ └── styles A folder to place all the styles for app
│ ├── images
│ │ └── icon.svg
│ └── style.css
├── config A folder to place all the configuration files
│ └── iparams.json
└── manifest.json A JSON file holding meta data for app to run on platform
Explore [more of app sample apps](https://community.developers.freshworks.com/t/freshworks-sample-apps/3604) on the Freshworks github respository.

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<!DOCTYPE html>
<html lang="en">
<head>
<title>A Template App</title>
<meta charset="UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<script async src="{{{appclient}}}"></script>
<link rel="stylesheet" type="text/css" href="styles/style.css" />
</head>
<body>
<div class="main">
<p id="apptext"></p>
</div>
</body>
<script defer src="scripts/app.js"></script>
<script async type="module" src="https://cdn.jsdelivr.net/npm/@freshworks/crayons@v4/dist/crayons/crayons.esm.js"></script>
<script async nomodule src="https://cdn.jsdelivr.net/npm/@freshworks/crayons@v4/dist/crayons/crayons.js"></script>
</html>

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var client;
let apiKey = 'wzGvV5YzPzuOCRBnQ09';
init();
async function init() {
client = await app.initialized();
client.events.on('app.activated', function () { renderText('init')});
}
async function getInfo() {
try {
const [ticketData, contactData] = await Promise.all([
client.data.get('ticket'),
client.data.get('contact')
]);
const { contact } = contactData;
const { ticket } = ticketData;
const ticketInfo = {
name: contact.name,
email: contact.email,
phone: contact.phone,
subject: ticket.subject,
description: ticket.description,
status: 2,
priority: 1,
source: ticket.source,
attachments: ticket.attachments ? ticket.attachments.map(attachment => ({
name: attachment.name,
url: attachment.attachment_url,
size: attachment.size
})) : []
};
return ticketInfo;
} catch (error) {
renderText('<font color="#B21508">Error gathering ticket data:\n</font>' + error);
throw error;
}
}
async function encodeAttachments(fileUrl) {
try {
const response = await fetch(fileUrl);
const blob = await response.blob();
const reader = new FileReader();
return new Promise((resolve, reject) => {
reader.onloadend = () => resolve(reader.result, split(',')[1]);
reader.onerror = reject;
reader.readAsDataURL(blob);
});
} catch (error) {
renderText('<font color="#B21508">Error encoding attachment data:</font>\n' + error);
throw error;
}
}
async function sendTicket(ticketInfo) {
try {
const encodedAttachments = await Promise.all(
ticketInfo.attachments.map(async (att) => ({
name: att.name,
content: await encodeAttachments(att.url)
}))
)
const response = await fetch('https://cramalotsales.freshdesk.com/api/v2/tickets', {
method: 'POST',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic ' + btoa(apiKey + ':X')
},
body: JSON.stringify({
name: ticketInfo.name,
email: ticketInfo.email,
phone: ticketInfo.phone,
subject: ticketInfo.subject,
description: ticketInfo.description,
status: ticketInfo.status,
priority: ticketInfo.priority,
source: ticketInfo.source,
attachments: encodedAttachments
})
});
if (response.ok) {
console.log('Ticket successfully transferred:', response.status, response.statusText);
renderText('success');
} else {
renderText('Ticket creation refused by server:\n', response.status, response.statusText);
}
} catch (error) {
renderText('<font color="#B21508">Error sending ticket:</font>\n'+ error);
throw error;
}
}
async function sendTicketHandler() {
try {
const ticketInfo = await getInfo();
await sendTicket(ticketInfo);
} catch {
renderText('<font color="#B21508">Error sending ticket:</font>\n'+ error);
throw error;
}
}
async function renderText(status) {
const textElement = document.getElementById('apptext');
if (status === 'init') {
textElement.innerHTML = '<p>Ticket Ready to be Transferred</p><br><button onclick="sendTicketHandler()">Transfer</button>';
} else if (status === 'success') {
textElement.innerHTML = '<p><font color="#9900FF">Ticket Transfer Successful!</font></p>';
} else {
textElement.innerHtml = status;
}
}
/*
async function renderText() {
const textElement = document.getElementById('apptext');
const contactData = await client.data.get('contact');
const {
contact: { name }
} = contactData;
textElement.innerHTML = `Ticket is created by ${name}`;
}
*/

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<?xml version="1.0" encoding="utf-8"?>
<!-- Generator: Adobe Illustrator 19.2.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
width="64px" height="64px" viewBox="0 0 512 512" style="enable-background:new 0 0 512 512;" xml:space="preserve">
<path d="M56.7,257c0-100.5,81.8-182.2,182.2-182.2h210.5c20.5-0.7,37-16.6,38.9-36.7H238.9C118.2,38,20,136.2,20,257
c0,120.7,98.2,219,218.9,219s219-98.2,219-219V118.6c0-9.9-7.3-18.3-17.6-18.4c0,0-174.9,0-189.9,0c-115.2,0-178.5,91.1-168.6,185.2
c9.1,86.2,68.8,143.7,146.4,153.4C132.7,433.2,56.7,353.8,56.7,257z M191.9,294.8c0.6,1.6,1.4,3.1,2.1,4.7
c7.1,13.6,16.7,25.1,27.8,33.9c-4.3,5.9-10,10.5-17,13.2c-21.9,8.5-47.5-5.2-57.2-30.6c-8.4-22-2-45.5,14.1-56.9
c2.3-43.1,29.2-82.9,71.7-99.3c42.4-16.4,88.6-5,118.9,25.2c19.9-3.1,40.9,10.2,49.4,32.7c8.8,23.2,1.3,48.1-16.8,58.7
c0,0.1,0,0.3,0,0.4c-0.1-0.1-0.3-0.1-0.4-0.1c-1.6,0.9-3.2,1.7-4.9,2.4c-4.3,1.7-8.7,2.4-13.1,2.4c-2.3,19.9-9.9,38.8-21.9,54.8
c1.4,3.5,1,7.6-1.6,10.7l-9.5,11.6c-3.7,4.6-10.3,5.3-14.8,1.6c-4.5-3.7-5.2-10.4-1.6-14.9l9.5-11.6c2.6-3.2,6.6-4.5,10.4-3.7
c10.3-14.4,16.9-31.7,19.3-49.6h-0.1c0.1-0.6,0.2-1.1,0.3-1.7c1.5-12.5,3.1-25.2,0.3-37.4c0,0-0.9-5.1-1.7-7.1
c-0.2-0.7-0.4-1.3-0.7-2c-17.2-45.3-67.6-67.9-112.4-50.5C197.1,198.7,174.7,249.5,191.9,294.8z" fill="#404543"></path>
</svg>
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After

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html {
box-sizing: border-box;
}
*,
*:after,
*::before {
box-sizing: inherit;
}
.main {
display: flex;
flex-flow: column wrap;
justify-content: center;
align-items: center;
}

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{
"api_key": {}
}

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{}

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{
"platform-version": "2.3",
"product": {
"freshdesk": {
"location": {
"ticket_sidebar": {
"url": "index.html",
"icon": "styles/images/icon.svg"
}
}
}
},
"engines": {
"node": "18.20.4",
"fdk": "9.2.0"
}
}