diff --git a/FreshdeskShim/src/Controller/FDShim_Controller.php b/FreshdeskShim/src/Controller/FDShim_Controller.php
index 722c708..570c921 100644
--- a/FreshdeskShim/src/Controller/FDShim_Controller.php
+++ b/FreshdeskShim/src/Controller/FDShim_Controller.php
@@ -9,7 +9,12 @@ use Symfony\Component\HttpFoundation\Request;
 class FDShim_Controller extends ControllerBase {
     public function fd_route(Request $request) {
         if ($request->isMethod('POST')) {
-            $postData = $request->request->all();
+            //$postData = $request->request->all();
+
+            // Data Validation
+            if (!isset($request['name']) || !isset($request['phone']) || !isset($request['email'])) {
+                return new JsonResponse(['error' => 'Bad Request'], 400);
+            }
 
             // Initial variables
             $apiUrl = 'https://jvmanufacturing-help.freshdesk.com/api/v2/tickets';
@@ -19,11 +24,34 @@ class FDShim_Controller extends ControllerBase {
                 'Content-Type: multipart/form-data',
                 'Authorization: ' . $apiKey
             ];
+            $descriptionString = 
+                '<div>Name: ' . $request['name'] . '</div>' .
+                '<div>Date: ' . $request['date'] . '</div>' .
+                '<div>Phone: ' . $request['phone_num'] . '</div>' .
+                '<div>Hinge Type: ' . $request['hinge_type'] . '</div>' .
+                '<div>Ceiling Greater than 14ft: ' . $request['ceiling_height']  . '</div>' .
+                '<div>Loading Dock: ' . $request['loading_dock'] . '</div>' .
+                '<div>Basement Under Baler: ' . $request['baler_over_basement'] . '</div>' .
+                '<div>Voltage: ' . $request['voltage'] . '</div>';
+
+            // Converting the POST request data into the correct format for Fresdesk ticket creation
+            $postData = [
+                'name' => $request['name'], 
+                'email' => $request['email'], 
+                'phone' => $request['phone'], 
+                'subject' => '[Webform Submission] ' . $request['name'] . ' Baler Request',
+                'description' => $descriptionString,
+                'attachments[]' => $request['attachments[]'],
+                'status' => '2',
+                'priority' => '1',
+                'group' => '154000339633'
+            ];
+
 
             // cURL Options
             curl_setopt($fd, CURLOPT_RETURNTRANSFER, true);
             curl_setopt($fd, CURLOPT_POST, true);
-            curl_setopt($fd, CURLOPT_POSTFIELDS, http_build_query($postData));
+            curl_setopt($fd, CURLOPT_POSTFIELDS, $postData);
             curl_setopt($fd, CURLOPT_HTTPHEADER, $headers);
 
             $response = curl_exec($fd);